JERSON MANRIQUEZ

VIRTUAL ASSISTANT, DATA ENTRY SPECIALIST, OPERATIONS MANAGEMENT

ABOUT

VA, DATA ENTRY SPECIALIST, CSR, OPERATIONS MANAGEMENT

Hello! My name is Jerson, and I’m a dedicated and results-driven professional with expertise in Virtual Assistance, Data Entry, and Customer Service. With a strong passion for helping businesses streamline their operations, I specialize in providing high-quality administrative support, efficient data management, and exceptional customer service.

SKILLS

Areas of Expertise

Virtual assistance
Data Entry
Customer Service
Operations Management
Training

January 2024 – Present

Operations Manager /

PLDT Inc.

Overseeing daily operations and ensuring the smooth delivery of services to clients.
Optimizing workflows, streamlining processes, and managing a team to meet company objectives and KPIs.
Led a team to exceed productivity targets, contributing to a 10% increase in customer satisfaction.
Developed and implemented performance tracking systems that enhanced accountability and operational visibility.

March 2023 – January 2024

Internal Trainer /

ACHJBPM SERVICES

Managing teams, guiding new hires, and creating effective onboarding and training programs.
Developed training materials and programs that shortened onboarding time by 25%.
Enhanced employee retention by delivering targeted coaching and mentorship, improving team engagement.

May 2021 – February 2023

Technical Support /

Qualfon Cebu

Provided technical support for customers, handling a variety of issues from hardware malfunctions to software and connectivity problems.
ensuring customer satisfaction by resolving issues efficiently and maintaining a high level of communication and support throughout the troubleshooting process..
Resolved 98% of customer issues on the first contact, improving customer satisfaction rates.
Reduced average call handling time by 20% through the development of effective troubleshooting guides.
Trained new hires in technical support protocols, resulting in improved team performance and consistency.